Support
How to get help with the Seemor API
Support
Contact
For API questions, bug reports, or account issues:
Email: support@seemor.ai
We respond within 2 business days.
What to include
To help us resolve your issue quickly, please include:
- API key prefix -- the first 12 characters of your key (e.g.
sk_seemor_abc...). Never send the full key. - Tool name -- which tool you were calling (e.g.
lookup_restaurant,recommend) - Error message -- the full JSON response or error text
- Request example -- a curl or code snippet that reproduces the issue (redact your full API key)
Common issues
| Problem | Quick fix |
|---|---|
401 Unauthorized | Check your API key is correct and active at app.seemor.ai/developer |
429 Too Many Requests | You've hit the rate limit (100/min or 2,000/day). Wait and retry. |
| Free key blocked from paid tool | Upgrade your plan at app.seemor.ai/developer |
no_coverage response | The area doesn't have sufficient restaurant data yet |
not_found response | The restaurant ID doesn't match any record. Use find_restaurant to look it up by name. |
Service status
For service announcements and outage updates, email support@seemor.ai.